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GARAGE DOORS
GARAGE DOORS MOTORS (AUTOMATION)
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Sales Questions - Garage Doors
Do
you provide onsite quotes?
Yes, we do provide FREE measure and quotes
for most suburbs in Sydney. Unfortunately we do
not have free quotes for all areas in Sydney,
please check that you are within 50km from Cabramatta,
2166. Onsite quote involves confirming final measurement
and showing you brochures & colour samples
to help you pick door style and colour. If you
wish to go ahead, a 30% deposit is required during
an onsite quote. An onsite quotation is not required
for garage door automation.
Can
I get an approximate price over phone or chat?
You certainly can! If you want to have an idea
of what prices you're looking at before proceeding
you can certainly get a ball park figure first.
All you need to do is give us approximate measurements
of your garage door and we can provide you with
a very good approximation of prices. We can also
forward a written quote to your email or fax.
If you don't know the measurements please let
us know whether it's a standard single (one car)
or standard double (two cars) garage. Remember,
the more details you can give us the more accurate
our quote will be. You will not need to be responsible
for the measurement, it is not final. If you do
wish to proceed we will do an onsite measure and
confirm prices. Prices might vary once we have
the final measurements, but not by much if you
have given us accurate measurements.
What
type of doors are there and what are the main
differences?
1. Sectional doors:
these doors are opened panels by panels, go straight
up and and into your garage. It lies flat against
your ceiling once fully opened. These doors look
great and but the cost is slighter higher than
Roller Doors. You can choose various patterns
and colours.
2. Roller Doors: its name says it
all. When opened, these doors roll up into big
rolls up the top of your garage. You can choose
various colourbond colours but only one standard
roller door pattern is available.
3. Tilt Doors: often mistaken as
Sectional Doors. A Tilt Door has just ONE solid
panel. When opened, the bottom of a Tilt Door
swings outwards and the top goes into your garage.
Due to the way it opens, you can not park your
car too close to the outside of your garage. Tilt
doors are becoming outdated nowadays. Unfortunately
we no longer supply or install Tilt Doors, we
can still automate them.
What
are the structural requirements to install a garage
door?
We have installed garage doors for normal garages,
carports and even back entrance for houses in
the busy city areas. However we do have a few
structural requirements such as sideroom, headroom
and clearance. Requirements vary from Sectional
Doors and Roller Doors but here is a standard
guide:
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Sufficient Sideroom - the
distance between the garage opening to the
side wall needs to be 150mm or a minimum of
120mm.
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Sufficient Headroom - the
distance between the top of your garage opening
to the ceiling or nearest obstruction nees
to be at least 330mm for manual doors or 390mm
for automatic doors.
Please view
our brochure (last page) for more details
on Installation Requirements.
Can
I choose from different colours and will that
affect the price?
Yes there are a range of colourbond
colours for both sectional doors and roller doors.
From standard colours such as Classic Cream, Surfmist
(white) to Manor Red, Ironestone, Nightsky (black)
and more.
Download
Colour Chart for full colour range. Choice
of colour and pattern does not affect the price.
Does
your quote include taking down & remove of
my old door?
It usually does. Our quote will clearly state
whether we're including take down & remove.
If you choose to remove your old garage door yourself,
please let us know. We can take old doors down
for free.
Sales Questions - Garage Doors Motors
Is
an onsite inspection required?
No, an onsite inspection is not required
for garage doors automation. We will simply ask
you a series of questions before quoting you and
confirming whether your garage door can be automated.
Providing that you give us accurate and truthful
answers, when we come out to do the work and it
can not be done for any unforseen reason we will
not charge you a call out fee.
What
are the requirements to automate my garage door?
Most garage doors can be automated. The
doors just need to be in good working condition
with sufficient clearance and there should be
standard powerpoints in your garage. You will
also need an alternative access into your garage
if you live in a unit or you have a detached garage.
If an alternative access is not availabe, you
will need to install an additional Emergency Key
Release (additional cost).
Please read our Garage
Doors Motors page for more information.
What
brands of motors are you using?
We only use the highest quality, Australian made
motors. We mainly use Gliderol motors for sectional
doors, tilt door and roller doors. However, at
times we also use other Australian brands such
as ATA or Merlin.
What's
the Warranty on Motors?
We're offering up to 5 years warranty for some
doors. Warrany period varies between door condition
and age. We will specify warranty on our receipt.
Please read our Terms
and Conditions for more details on warranty
and how it works.
How
many remote controls am I getting?
Usually 2 remote controls for sectional
and tilt doors automation and 2 remote controls
plus 1 wall unit for roller doors automation.
However, once in a while we do have specials where
we give away free remote controls. Please visit
our This
Week's Specials page to watch out for extra
remote controls offers.
What's
not included?
The following is not included with our
standard garage motor package: powerpoints, external
key release, sensor beam, garage door major servicing
(minor servicing is included).
Does
the size of my garage door affect the price?
Yes it certainly does! Please let us know if you
have a huge heavy door! If you don't know the
exact measurement please give us your best approximation.
If you have a double, timber garage we will need
to use a heavy duty motor which could cost abit
more but will work better for you.
Please be as accurate as possible in terms of
garage door size. If you tell us it's a standard
single garage (2.5 metres wide) but your garage
is in fact 4 metres wide then there will be additional
costs. Our installers will advise of this additional
cost and you can choose whether to go ahead or
not. However, to help us provide you with better
service please be as accurate as possible. We
appreciate your time and effort.
Are there
any possible additional costs?
Most of the time there isn't. We try
our best to cover all possibilities before coming
out to do the job. We don't like surprises and
neither do you. Possible additional costs include:
doors that need major servicing,
door size which is a lot larger than what you've
told us, no alternative access which requires
external key release.
We will remind you with as much as we can and
we appreciate your help to avoid any unexpected
additional costs.
Questions regarding Orders and Installation
How
long is ordering time for garage doors?
Ordering time for new garage doors is
between 10-14 working days. Please note that it
will be 10-14 business days excluding weekends
and public holidays. There is a very small chance
of manufacturing delays but most of the time your
door will be ready for installation within the
10-14 working days timeframe. If you need it done
quicker please advise us before placing an order.
We can mark your order as urgent but we can not
guarantee it will be ready by the time you required.
After your door is ready we will contact you to
organise a date for installation which is usually
within the next couple of days depending on our
workload. We try to get it installed for you ASAP.
Can
I change my mind after placing an order?
If it has not been more than 24hrs since you've
placed a deposit for a garage door order please
contact us immediately if you change your mind
regarding door colour and style. Unfortunately
once a deposit is placed, you can not completely
cancel your order. Deposit is none refundable.
How
long is your Warranty and what does it cover?
We offer up to 5 years warranty on some
products. Please read on our Warranty
Information.
How
should I prepare my garage for installation?
To help our installation easier and quicker
please make sure your garage is reasonably cleared,
or as cleared as possible. We advise that you
remove large pieces of furniture to the sides
of your garage or out of your garage if possible.
Please do so a day before installation, our installers
can not help clearing up your garage for you.
We appreciate your effort.
How
long will installation take?
Installation of one single garage door
with automation is usually around 3-4 hours. Installation
of one garage door motor is usally around 1-2hrs.
All of our installations will be completed in
one day.
Questions regarding Payment
Will
I need to make a deposit?
Yes, with new garage door orders we will
require a deposit of 30%. No deposit is required
for garage door automation.
How
and when should I pay the remaining balance?
You will need to pay the remaining balance once
the job is completed. We require complete payment
on the day of installation. If you can not pay
on the day you will need to contact us prior to
installation to organise payment for a deferred
payment.
What
are your payment options?
We accept cash, personal cheques, business
cheques and major credit cards (2.6% surcharge
for credit cards payment). We also accept EFT
or Direct Bank Deposit for deposits.
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